Comments from the CEO/Founder
 
Happy to get your feedback! As you can imagine, I have lots of responsibilities so I can only check in to your comments once in a while. As I often post about tech related things, I do have developers check the comments in case they missed something.

If you have a site question, please use the online feedback form (under Help) to contact customer service as I do not read my blog daily. You can also read more about bug fixes and site status at the sitesupport blog or new things at the community blog.
Keywords | Title View | Refer to a Friend |
Blogs now require profiles being on
Posted:Nov 20, 2006 9:53 pm
Last Updated:Nov 28, 2006 10:36 am
64932 Views

We in the process of making a change to the way we link to profiles from blogs that *might* make your blog not show up to others. For now, you need to make sure that your profile is "on" if you want your blog to show up in the blog section. Once we complete the software modifications, blog and profile settings will be able to toggle on/off independently. Your profile settings can be modified in the "My Account" tab.
14 Comments
Yesterday blog database issue resolved
Posted:Nov 9, 2006 10:18 pm
Last Updated:Mar 22, 2007 11:52 am
64318 Views

On Thursday, Nov 8th, one of our new programmer was working on the blogs database and inadvertently wiped out the title and body of the posts. We had to restore the database from a recent backup and update it with the changes in the database from the backup date. That process took about 2 hours. I was told by our database team that very little of the posts (during that two hours) were lost - but a couple might have been. We apologize for the inconvenience and have now "better trained" our new programmer.
13 Comments
Please give us feedback about our Instant Messengers
Posted:Nov 6, 2006 10:05 pm
Last Updated:Feb 1, 2007 6:05 pm
65829 Views
Our IM development team wants to get feedback (both good and bad) about our IM products. We currently have several different systems, so please let us know which one you're talking about in your posts.

1a. browser flash IMC (typically in a small popup window when you log in or click on the main page). This one uses flash (software) and has faster chat speeds.

1b. browser HTML IMC (typically in a small popup window when you log in or click on the main page) This one refreshes the window to show you pages and chat messages.

2. downloaded IMC (application you run on your computer). Please download the latest version of
this IMC before commenting as it has been improved.

Let us know what issues you face and what you'd like it to do better. This includes things like it's video capabilities, file transfers, connection speed, memory use, filters, etc.

If possible, please include things like:
1. What kind of PC you're using?
2. How fast the CPU (1Ghz, 2Ghz,...)?
3. How much memory (RAM)?
4. Windows version (ME, 2000, XP, XP SP2,...)?
5. Internet Connection (Dialup, DSL, Cable,...)?
6. Hard drive size (or amount of space left)

Feel free to attach screen captures to explain things you see.

Thanks!
18 Comments
Blog speed should be faster now
Posted:Sep 15, 2006 12:05 am
Last Updated:Sep 16, 2006 12:28 am
63330 Views
About 11 hours ago, we corrected an issue that was slowing blogs waaaaay down. The chart shows the load on one of the database computers - which shows it much happier starting 1pm. Average page load times dropped to 20% as much as they were before. Many thanks for your feedback and patience.

This coming week, we are focusing on site speed of groups, friends list, and other main pages.
9 Comments
Team working on blog speed today
Posted:Sep 14, 2006 8:51 am
Last Updated:Sep 14, 2006 11:04 pm
58993 Views

Thanks for your feedback on the blog speed. Our charts are showing that page load times have almost tripled in the last week - while we INCREASED the number of databases to run it. I have notified the developers/DB admins and will push to get this resolved by the end of the day.

One thing that could help the team debug the issue is if you can tell us which blog page(s) take the longest times to load. If one page or feature is really slow, it would affect the rest of the pages.

I know that this is very frustrating to people - including myself. I found out about the issue 30 minutes ago and will help get it resolved asap.
7 Comments
Try the new v3.0 Instant Messenger before we release it
Posted:Sep 1, 2006 5:14 pm
Last Updated:Sep 11, 2006 12:56 pm
61918 Views
Ok, don't tell anyone but we are secretly getting ready to launch our new version 3.0 of our instant messenger. Our team has really improved the last version - the 3.0 version is far more stable than the last with all the current features. It also has MUCH better webcam and sound capabilities. As the software has been 100% re-written, it is now much easier to add improvements. As we didn't want to release it right before the 3 day weekend, we're going to wait until next Tuesday (probably) for a full launch. However, if the URL accidentally got out, perhaps people might give it a try... only warning is that our QA team is still doing testing on it so no guarantee that it's 100% ready.

http://Affairlook.com.com/downloads/IMC3/imc_300alpha23_adult.msi
11 Comments
New features live!
Posted:Aug 18, 2006 8:14 pm
Last Updated:Aug 22, 2006 10:46 pm
61331 Views

After some tweaks, we were able to release new features in blogs, groups, advice lines, articles, search results, etc today. Feel free to post your feedback (e.g., report bugs) so we can address them.

  • Allow some blog posts to be read-only (disallow comments on specific posts)
  • Add underline button to text form toolbar
  • Blog owners can set posts to require pre-approval of comments by them (like testimonials)
  • Allow friends to get "permanent" pre-approval in a member's blog (see above)
  • Links in Blogs to Owner's Private Chat Rooms
  • Add quote & respond a la blogs to Groups/Magazine
  • Allow photos in Groups, Magazine and Blogs replies/postings (testing for premium members only)
  • Group associate moderators (moderator can pick who else can co-moderate)
  • Allow moderators to invite people overriding membership restrictions
  • Fancier voting system on members photo gallery
  • Add ability for moderators to disable voting in groups
  • Allow premium members written content to be viewed immediately in groups
  • Add Recent Visitors Table to Main Group's Page
  • Interest group moderator settings to turn on/off chat room & show/hide it on main Chat page
  • Show 'pending review' & 'Denied' Status in all written content
  • Add 'Home Town' to profiles
  • Add Individual Blog Post Comment Restrictions
  • "Show Hidden Posts"/"Hide Hidden Posts" links when viewing your own Blog
  • Group all of an Interest Group's polls in a specific 'Polls' section on the group's main page
  • Testing a new Main Page
  • Update layout of chapter pages in Sex Academy Workshops
  • Add "invite to network" links to search results (for Gold only)
  • 17 Comments
    New feature launch later today (hopefully)
    Posted:Aug 17, 2006 9:45 am
    Last Updated:Aug 18, 2006 8:15 pm
    59837 Views

    We tried a launch last night but the release caused a few server load issues so we rolled back and will try again later today.

    Thanks!

    Update: we're still working on issues with the new software and might wait until Monday to launch the new features (we've learned not to push thing out on Friday unless we're very confident). New features are live on some of our other sites - such as friendfinder.com
    8 Comments
    Upcoming upgrades to blogs, groups, etc
    Posted:Aug 13, 2006 1:29 am
    Last Updated:Sep 14, 2006 9:31 am
    61389 Views
    We plan to go live with a bunch of new features
    in blogs, groups, advice lines, articles, search results, etc by this coming Thursday (Aug 17th). Many of these ideas were ones that came out of the member posts in my blog - thanks for all your feedback!

  • Allow some blog posts to be read-only (disallow comments on specific posts)
  • Add underline button to text form toolbar
  • Blog owners can set posts to require pre-approval of comments by them (like testimonials)
  • Allow friends to get "permanent" pre-approval in a member's blog (see above)
  • Links in Blogs to Owner's Private Chat Rooms
  • Add quote & respond a la blogs to Groups/Magazine
  • Allow photos in Groups, Magazine and Blogs replies/postings (testing for premium members only)
  • Group associate moderators (moderator can pick who else can co-moderate)
  • Allow moderators to invite people overriding membership restrictions
  • Fancier voting system on members photo gallery
  • Add ability for moderators to disable voting in groups
  • Allow premium members written content to be viewed immediately in groups
  • Add Recent Visitors Table to Main Group's Page
  • Interest group moderator settings to turn on/off chat room & show/hide it on main Chat page
  • Show 'pending review' & 'Denied' Status in all written content
  • Add 'Home Town' to profiles
  • Add Individual Blog Post Comment Restrictions
  • "Show Hidden Posts"/"Hide Hidden Posts" links when viewing your own Blog
  • Group all of an Interest Group's polls in a specific 'Polls' section on the group's main page
  • Testing a new Main Page
  • Update layout of chapter pages in Sex Academy Workshops
  • Add "invite to network" links to search results (for Gold only)

    While we have a few more features on the board for the August 30 release, we will be focusing on bugs/cleanup for the next two weeks.
  • 18 Comments
    Ideas for community building?
    Posted:Jul 9, 2006 4:10 pm
    Last Updated:Aug 12, 2006 11:04 am
    70050 Views
    After a month focusing on bugs, we are starting
    to plan out the next few months of development
    and would love to get your ideas on things you'd
    like to see that could help foster more interaction
    on this site.

    I'll start with a few ideas that we're prioritizing
    to get your feedback as well as spur discussion of
    other ideas. Let's focus this thread on things to
    improve groups, blogs, and advice lines.

    - add albums to groups (we are almost done with this feature)

    - list new and recently visited members in a group

    - enable blog owners and group moderators to limit posters to people in their friends list

    - enable group moderators to specify how many days a post is "stuck" to the top of the list

    Comments? Others?
    52 Comments
    Thanks for feedback on Anti-fraud tools
    Posted:Jun 1, 2006 12:22 am
    Last Updated:Jun 10, 2006 5:17 pm
    64952 Views

    Just wanted to thank everyone for their feedback on tools to reduce fraud profile activity on this site. We've leaning to implement a policy that contact information is allow to be sent after each side of an email exchange has sent one email to the other. This is only the 2nd email sent could contain contact info.

    We'll try this first to how it improves the site experience. Hopefully, it reduce members from "broadcasting" their contact information in every initial email they send.

    Of course, we'll start with an automated system to identify contact information. When people report a member sending contact information strange ways (email me using blah at that hot male site), they will be dealt with harder than someone who simply forgot about the policy.

    Again, we want to make sure that people are able to get together. By creating this policy, it will still retain the philosophy of the site while improving the quality of the profiles. Thanks again!
    21 Comments
    Ideas to combat profile fraud...
    Posted:May 29, 2006 7:43 pm
    Last Updated:Jul 9, 2006 9:41 pm
    83144 Views
    As you may have noticed, personal sites are increasingly becoming victim to profile fraud - frauders creating profiles simply to collect contact information for spam/etc. I have now seen it on every personals site that I have an account (including competitors). While we have been aggressive at deleting accounts who violate our terms of use, we often have to wait until abuse happens before we can act.

    Without disclosing all the anti-fraud tools we have in place (some are better left secret so frauders can't develop work-around), here are a few of the things we have in place, in development, and in planning to help combat these frauders. In general, there are four types of things we can do: block automated scripts that abuse the site, block bad things that human frauders manually can do, and find ways to better identify frauders, and limit the type of information passed around.

    Block automated scripts - so far, the most effective way to block scripts is to require a visual "challenge" to do certain things. You probably have seen the 3 digit numbers we require members to type. While this breaks automated scripts, frauders are increasingly writing software to recognize the numbers and bypass the challenge. We are testing a new challenge graphic in this release (added to photo upload page) that is tougher than before to automate. The drawback to these tests is that it will increasingly feel more like an IQ test each time you want to do something. Look for changes in theses test soon. One drawback is that blind members may be limited (we have audio versions but those are also able to be automated). I think that we can make this a painless process if we require a visual challenge every 10 or times that we currently do it (but make the challenge harder).

    Block human frauders - In many developing countries, people make less than $3/day. At that rate, it is economically feasible to have people sit around and do things on a site (e.g., bypass the challenges). Blocking countries/IP address have limited effect as there are ways for people to bypass these bans. Unfortunately, the only way to directly combat this is to charge for participation (even as low as a one time $1 fee to be a "standard" member). We are currently considering requiring this low cost fee to be able to see emails and respond to them.

    Ways to better identify frauders - we currently have a bunch of secret ways to flag a member for abuse/etc. The most visible is the links that we ask our members to use when they see something bad. We will be making it easier to flag emails and members (and perhaps even giving points for members for this). We have found that it is VERY difficult to visually determine if a fraud account is fraud simply by the profile.

    Limit the type of information passed - remember, the only motivation for frauders is to collect personal email addresses so that they can do bad things with it. I am becoming convinced that the only way to de-motivate frauders is to make it very hard to get emails. Currently, they are getting emails two ways. First, many men are sending external email address to every female account that they email. The frauders then simply add the email to their list. Second, when frauders reply (or send an email), they will almost always give a "direct" email account which when emailed will put the sending on the list. Obviously, these are both terrible things - fraud accounts make it harder for the millions of legitimate members to have a good experience.

    I am seriously considering banning ALL contact information exchange on this site (e.g., sending an email address, instant messenger account, etc automatically removes the account from the live site until the owner calls customer service to get their account turned on). We currently have something similar in place but the threshold could be set to be very aggressive. We will probably allow contact information to be exchanged only between two paying members. We might also be able to allow contact information to be exchanged after, say, 3 emails have already be exchanged. I am confident that blocking contact information exhanges will destroy the economic incentive of frauders to abuse the openness of this site - and therefore kick them out.

    I want to get your feedback on this as setting up the "standard member contact exchange ban" is a the top of my development list. I think that the hardest part of it is educating our members why it's needed now and that doing it will make the site a better community.
    35 Comments
    Yea! We made it to 10 years!
    Posted:May 28, 2006 5:25 pm
    Last Updated:Jun 11, 2006 10:02 pm
    61073 Views
    That's right, this weekend is the 10 year anniversary of Friend Finder et al. After selling my first online dating site in 1995 (started in 1993), a friend suggested that I do another once the non-compete ended. Memorial weekend was a good time to start on it... and voila... 10 years have passed.

    We've overcome so many struggles along the way - many many all nighters - but it has been very fulfilling to me to create something that so many people enjoy. I really want to thank everyone for the motivation! Here's to another 10 years of wild times!!

    Screen shot from 1997... we've come a long way...
    16 Comments

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