Recent site hiccups and current status  

Andrew 51M  
1899 posts
6/30/2007 4:22 pm

Last Read:
7/1/2007 10:31 am

Recent site hiccups and current status


As many know, we have been experiencing technical challenges these past couple of days. There has been a number of different hardware and network-related issues that caused the site to not be fully available - most notably in photo load speed. Our tech team has been working in 16 hours shifts around the clock to rebuild hardware and re-balance the system. They have made significant progress.

They have upgraded the way that photos and other images are delivered. Pages with lots of photos now should come up 2-3 times faster than before.

Our development group has been focusing the last 3 weeks on making current features of the site work better. On June 20th, they released the first phase of the improvements with the next phase coming out July 5th.

I truly am sorry for the inconvenience of our recent site performance. This upcoming week, we will be extending memberships of people affected. We will continue to work hard to improve your experience here.

Andrew

Khrysomallos 49F

6/30/2007 4:54 pm

Great! Hope it works and thanks for the apology. Glad to see there's a place where we can find some information and receive a little communication from the "powers that be" here.


Andrew replies on 6/30/2007 6:27 pm:
Thanks - things are improving.

bluenfree 62M
2479 posts
6/30/2007 4:57 pm

I hate to disagree with you. I can understand a switch failure, but your programmers and quality control are abysmal. Even basic features don't work right anymore. If these first phase features are a harbinger of things to come, you're going to have a full scale riot on July 5th. Do you have any processes or controls in place? Do you choose your "features" based on what your customers want, or what your technical people think is "kewl"?

And if the rumored change that standard members can't return my email is true, you've seen your last dollar from me. The only reason I'm gold instead of silver is access to new members. I can blog for free many places. If I can't use this place to meet women, I'm gone.

I refuse to engage in a battle of wits with an unarmed man. - Winston Churchill


Andrew replies on 6/30/2007 6:37 pm:
Thanks for your feedback. Please send me an email of which issues you want us to address first - we still have a few more development days before the July 5th upgrade. 80% of projects we work on are based on member feedback. Some are hits and other are not.

As far as member access to emails. As you know, most mainstream dating sites require both parties to be full paying members to trade email. We are testing different access levels for members during their first few days of membership. As an adult dating site, we obviously have an gender imbalance that makes it impractical to require this. We are not testing access level changes for women nor any other member who has been a member for a few weeks. We have also recently implemented a few new services that are making it easier for women to participate. Our goal remains the same as always - to get more people "success".

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