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| Blogs > Andrew > Comments from the CEO/Founder |
Any feedback on slight design change on blogs/groups?
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.........it sure would be nice if your webcam paging system and flash chat would work efficiently and reliably. This is a site to meet people on as well as explore and view. Thus I find that albeit email doesn't always work (since women get large quantities you may not get a reply)..... when I webcam and they come to view and page me... this is a better way to connect and perhaps exchange information to connect. HOWEVER 75% of the time on both of my computers I have trouble opening a private chat room >> that is, I accept the page but no room opens up for us to chat in. I have written 4-5 times about this issue (over months) to customer service but received no meaningful reply or assistance, and noted little if any improvement. There is no doubt more people would subsrcibe and/or become GOLD if this site was more reliable. FURTHER, your flash chat is marginally operational!!! In fact from m experience more than 75% of the time the time I cannot private message someone in flash chat without it locking up. Moreover the speed is lacking thus I usually must return to regular chat to communicate and read posts. Please improve ! TY
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6/25/2007 1:18 pm |
The drop/downs on the tool bar are a total nuisance. Marni
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Andrew, We've been paying Gold members for over two years now (except a brief stint as silver). We appreciated the addition of the CS support blog, as well as the effort given to trying to correct bugs. While no site is ever perfect, it puzzles me how there always seems to be a push for Affairlook to always introduce new, sometimes questionable features (Bling). It seems to us that it would be beneficial to have older features working well before introducing new codes and programming and endlessly mess up. But, our main concern right now is the new trial of where Standard members can only read mail sent by a paying member if the paid member has purchased the "Standard Member Contact" feature. Pardon us for saying so, but it just seems like the site is getting greedier and greedier. When We purchased our latest 6 months of gold membership, this was not part of the conditions. If you are going to change things on such a massive level, you owe it to every single member to announce these changes publicly, AND allow us to use our gold membership such as it was when we paid for it. As a group moderator, you have just severely reduced our ability to contact group members and do our job properly. And beyond that, it is an outrage that you think you can take away features from paying customers, in an attempt to coerce more money from them. If you make it too hard for people to contact each other without paying through the nose, then believe me, there are other good sites out there that allow some form of contact without a paid membership. How greedy is too greedy ? We will not be renewing our paying membership in August, enough is enough.
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6/26/2007 3:28 pm |
I'm sorry for contacting you this way, but Customer Support do not respond or it seems enjoy receiving negative feedback in the "Customer Feedback & Suggestions" Blog. I (GoodSexyFun2000) have been a loyal paying member of 3 of your sites over the last couple of years, and have recently had my account blocked or deleted without explanation, with the only suppostition being that your CS people do not enjoy the fact that i have been public in complaining about some of the recent changes being implemented on the site. I'm a businessman myself, and i know Affairlook is a business, and i do not expect to use your service for free, but i do expect you to honour the services that i have paid for. Why arent you working with your customers and why are you so intent on alienating them and banning them when they are only trying to improve the site.
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We want to thank you for the one day membership extension for the loss of time June 26th due to a network switch failure. And thank you for not making us e-mail you for that extension this time. "Graze on my lips; and if those hills be dry, stray lower, where the pleasant fountains lie."-William Shakespeare
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I don't know if this is the right place for the real problem. I got the tip to have a try here only today. 1. Somewhere before May this year I started to have problems with paging from the IMC. People I know well were reportes as "not available" or "refusing" my pages. I checked with them and they all told me they never saw a page coming from me. 2. In the beginning of June, there was a long interruption of the Affairlook-service. I got a message that paying members would be compensated (1 week free of charge). I reacted easily within the given time of 24 hours(?), but there was no change in my expiration date. I wrote mails through the serve and billing department (front page/help/etc.), but never no answer. Then I switched automatich payment to NO, to avoid being charged before I got the free week. At the 18th of June, I was degraded to standard member. Now I mailed to the "regular" email address of the billing dpt. No answer, no reaction again whatsoever. Yesterday I decided to buy another month of Silver - no possibility to get it fr the prolongation price, had to sign for the full charge. 3. Last night I was again confronted with the 99.9% impossibility to page network friends and others. It spoiled whatever fun you may expect on Affairlook. Now we have three questions: A. What can I and the other member expect of the paging problem? It is really weird that a site like this doesn't fulfil it's basic task: communication between members! B. Can I and others look forward to any form of compensation for factual damage and all the niusance we have had in finding out how come we cannot communicate? C. What about the promised compensation for the disturbance in the behinning of June and the price-diffrence between prolongation at June 18 and a "new" subscription on July 2nd? Please consider and treat this story as urgent!!!! Robert
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... I have a question Andrew... ... why isn't there a link back to the group after you have posted a new topic? ... ... when posting a new topic and after hitting the "post" button... the site takes you to a page that says "your posting has been submitted" ... but on that page there is no link back to the group you have just posted in.... ... in order to get back to the group... you need to hit the groups link and wait for the page to load... or go back a page to find a link back to the group. ... seems like this should be a given since you are posting in the group anyway...
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